Shipping & Returns

SHIPPING

Where does Spotlight Oral Care ship?

We currently deliver to the E.U and U.K.

Do you offer free shipping

Yes! Standard shipping is 100% on us on all orders over;

€30 for Ireland

€40 for the UK

€50 for the E.U

How much does shipping cost?

Ireland - €4.95

UK & E.U- €5.95

How long will it take for my order to arrive?

Ireland- 2 working days- Tracked Service- An Post

UK- 3 working days- Tracked Service- APC

E.U- Allow up to 10 working days - Tracked Service on orders above €50- Carrier varies

How do I track my order?

You should receive a confirmation email when your order has been shipped with a tracking number. If not, please email our customer services through our website.

My shipment never arrived. What do I do?

Please email us through our customer service here - eu.spotlightoralcare.com/pages/contact-us

RETURNS

What is your return policy?

You can return items for a full refund within 28 days of receiving your original order.

If you wish to return your order to us please ensure that the items are unused and in their original packaging as we will not accept used items. The item must be undamaged and in a re-saleable condition.

How do I start a return exchange?

Please email our customer service through our website eu.spotlightoralcare.com/pages/contact-us and let us know you are returning your order to us and why. This way we can process your return more efficiently.

Our return address is:
 
Spotlight Oral Care,
Block 2,
Harris House,
Small IDA Business Park,
Tuam Road,
Galway City,
Ireland.
H91RK5Y
 
Please include a note with your return (the original invoice would be great) but if you have misplaced this please ensure to include your order number and your name & address and your reason for returning.

How long does it take to process a return exchange?

When we have received your return and it meets the above standards, your refund will be processed back onto the credit card, debit card or Paypal account used to place your order. Please allow 10 business days for your refund to be fully processed after we receive your returned items.

STILL HAVE ANY QUESTIONS?

  •  +353 (87) 295 0074

  • info@spotlightoralcare.com