Shipping and Returns

SHIPPING

How long will it take for my order to arrive?

Ireland: Estimated 5-7 working days - An Post
UK: Allow 5-10 working days - DPD
EU: Allow up to 10 working days - GLS

How do I track my order?
You should receive a confirmation email when your order has been shipped with a tracking number.

My shipment never arrived. What do I do?
If you haven't received your order please get in touch with our customer service team at info@spotlightoralcare.com

Where does Spotlight Oral Care ship?
From this website, we ship to Republic of Ireland, Northern Ireland, Europe (Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City), and other countries (Australia, Hong Kong SAR, Japan, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, United Arab Emirates).

England, Scotland & Wales customers are invited to shop here,

NB: We currently cannot ship our mouthwash outside of Ireland & UK but all other products are available.

RETURNS

What is your return policy?
You can return unopened and unused items for a full refund within 28 days of receiving your original order. We cannot, unfortunately, refund any personalised items or items that have been opened.

If you wish to return your order to us please ensure that the items are unused, unopened and in their original packaging.

How do I start a return exchange?
Please email our customer service team at info@spotlightoralcare.com with your order number, details of the products you would like to return and our team will advise on next steps.