SHIPPING
How long will it take for my order to arrive?
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Ireland: Please allow 7-10 working days for your order to arrive during peak times.
Ireland Standard Shipping Cost: €5.95
Free Shipping on Order €60+ -
Northern Ireland: Allow 7-10 working days - DPD
Northern Ireland Standard Shipping Cost: €5.95
Free Shipping on Order €60+ -
EU: Allow up to 10 working days - GLS
EU & Worldwide Shipping Costs calculated at checkout.
How do I track my order?
You should receive a confirmation email when your order has been shipped with a tracking number.
My shipment never arrived. What do I do?
If you haven't received your order please get in touch with our customer service team at info@spotlightoralcare.com
Can I amend my order once it has been placed?
Please note that during peak periods it is not possible to amend orders.
Should you have an issue with your order, please contact us at info@spotlightoralcare.com
Where does Spotlight Oral Care ship?
From this website, we ship to Republic of Ireland, Northern Ireland, Europe (Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City), and other countries (Australia, Hong Kong SAR, Japan, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, United Arab Emirates).
England, Scotland, Wales, Isle of Man, Jersey & Guernsey customers are invited to shop here,
NB: We currently cannot ship our mouthwash outside of Ireland & UK but all other products are available.
RETURNS
Extended Christmas Returns
In addition to our standard returns policy, any unopened and unused items ordered online between Friday 1st November 2024 and Wednesday 25th December 2024 can be returned up until, and including Sunday 12th January 2025.We cannot, unfortunately, refund any items that have been opened.What is your return policy?
You can return unopened and unused items for a full refund within 28 days of receiving your original order. We cannot, unfortunately, refund any personalised items or items that have been opened.
If you wish to return your order to us please ensure that the items are unused, unopened and in their original packaging.
How do I start a return exchange?
Please email our customer service team at info@spotlightoralcare.com with your order number, details of the products you would like to return and our team will advise on next steps.